Our prices reflect the care, attention and activities your dog will receive.
**For Boarding: Our boarding fee structure is not “per night” charge, but “per calendar day” charge. Daily fee applies from the day you drop your dog, with no charge on the day of departure if you pick up on or before 10:00am
** If your dog weighs more than 22 kgs and/or heighs more than 50 cms and/or a mix with any of large dogs eg. labrador, golden retriever, border collie, we categorise them as large breed.
** School holiday period : MINIMUM booking of 7 calendar days. This is to minimise the disruption of in and out of different dogs and also utilise the space effectively.
Deposit: After the meet & greet or place the booking dates, please kindly settle the deposit within 48 hrs to lock the dates. No deposit, no lock dates, and we will open the space for our waiting lists. Bookings will be taken upon payment of a $50.00 or 20% of the total boarding fee (whichever is greater) as a non-refundable deposit and the remainder prior to arrival in the first day of their stay. However, any bookings less than 5 days, we require full payment to book the spot.
We require for the deposit to be finalised latest 2 days after the meet & greet (for new clients) or refer to our email regarding due deposit. Kindly understand that we couldn’t:
- hold the spaces without deposit
- roll-over the deposit to the future stay
For school holidays (Incl Christmas/NY) – Non-refundable deposit required is 50% of the total boarding fee.
**For Dec/Jan bookings, we don’t accept any bookings earlier than 1st July unless the client is willing to finalise the payment in full.
HOP House of Paws has a limited number of spaces available, due to this:
- deposit made is non-refundable
- any cancellation/shortening period of your booking within or less than 30 days from the boarding date (and 60 days for school holiday), we still required a full payment as per your booking.
- No cancellation/ shortening period is allowed for Dec/Jan bookings.
- Reduced $5 from the original price offered for 2nd or 3rd dogs from the same family staying at the same time for minimum of 30 days of stay.
- We can not apply any discounts during school/public holiday/long weekend
- Cash & bank transfer. (Cash only for daycare)
- For long term stays over 30 days or indefinite stays we require regular payments in advance by agreement (weekly, fortnightly, monthly)